How to Change Your Mobile Number in Easypaisa Account

Mobile wallet apps like Easypaisa have made financial transactions easier than ever. From sending money to paying bills and managing accounts, everything is connected to one crucial thing: your registered mobile number. If you want to change the mobile number linked to your Easypaisa account, it is essential to follow the correct and official process to avoid account issues or security risks.

In this blog post, we will explain, step by step, how to change your registered Easypaisa number, the requirements you must meet, and why this process cannot be completed online or through the app alone.

Why You Might Need to Change Your Easypaisa Number

There are several reasons why users may want to change their registered Easypaisa mobile number, such as:

• Losing access to the old SIM
• Switching to a new number
• Transferring the account to another family member
• SIM ownership changes
• Security concerns

Whatever the reason, Easypaisa has a defined procedure to ensure your account remains safe and verified.

Essential Things to Remember Before Starting

Before you proceed with changing your number, there is one essential requirement you must remember:

Your Easypaisa account balance must be zero.

Yes, that’s right. You must withdraw or transfer all money from your Easypaisa account before initiating the number change process. The franchise will not process your request if your account has any remaining balance.

Make sure your balance is completely cleared before moving to the next step.

Step 1: Check Your Account Details in the App

Once your balance is zero, open your Easypaisa application and follow these steps:

1. Open the Easypaisa app.
2. Tap on your Profile icon.
3. Go to My Account

In the “My Account” section, you will be able to see your account information, including:

• Your current registered mobile number
• Linked email or Gmail (if any)
• Account balance

At the top of the screen, you will see an Edit option. This section helps you review your existing information, but it does not allow you to change your number directly.

This step is essential to confirm which number is currently registered to your account.

Step 2: Understand That Online Change Is Not Possible

Many users assume they can change their Easypaisa number directly in the app or via an online form. This is not possible.

Easypaisa does not allow mobile number changes online or through the application.

This is done intentionally to prevent fraud, unauthorized access, and identity misuse. Since your mobile number is directly linked to your CNIC and biometric verification, the change must be processed in person.

Step 3: Visit an Easypaisa Franchise

To change your registered number, you must visit an official Easypaisa Franchise. This is the only authorized method.

When visiting the franchise, make sure you carry the following:

Required Documents

• Original CNIC (Computerized National Identity Card)
• The SIM that is currently registered on the Easypaisa account (if available)
• The new SIM number you want to link to the account

If the account is being transferred to another person, that person must also be present with their original CNIC.

Step 4: Identity and Biometric Verification

At the Easypaisa franchise, the staff will initiate the number change request through their official system.

Here’s what happens next:

• Your identity will be verified using biometric verification (fingerprint)
• The CNIC must belong to the same person whose name the account will be registered under
• The new mobile number must also be issued on the same CNIC.

This step is crucial. Easypaisa only allows accounts to be linked to mobile numbers registered on the same CNIC to ensure security and compliance with regulations.

Step 5: Verification of the New User

If the account is being transferred to another individual, the new account holder must:

• Be physically present at the franchise.
• Provide their original CNIC.
• Complete biometric fingerprint verification on the device

Once verified, the Easypaisa staff will update the account details and link the new number to the account.

Step 6: Completion of the Number Change Process

After verification is successful, the franchise staff will process your request in their system. Once completed:

• Your Easypaisa account will be linked to the new mobile number.
• You can log in using the new number.
• You may re-add the balance and continue using the app as usual.

The process is usually completed the same day, provided all requirements are met.

Key Points to Keep in Mind

• Your account balance must be zero before requesting a number change.
• You cannot change your Easypaisa number through the app or online.
• Visiting an Easypaisa franchise is mandatory.
• CNIC and biometric verification are required
• The new number must be registered on the same CNIC.

Ignoring any of these points may result in delays or rejection of your request.

Why Easypaisa Uses This Secure Process

While visiting a franchise may feel inconvenient, this process protects users from fraud, identity theft, and unauthorized access to their accounts. Since Easypaisa accounts involve financial transactions, strict verification ensures that only the rightful owner can make such changes.

Conclusion

Changing your Easypaisa-registered mobile number is a straightforward process as long as you follow the correct steps. Clear your account balance, verify your details in the app, and visit an authorized Easypaisa franchise with your CNIC for biometric verification.

Remember, this process cannot be done online or through the app. Visiting the franchise is the only safe and official way to change your number.